Complaints Procedure
Bluecroft Finance Ltd recognise their responsibilities under The Financial Conduct Authority’s (FCA) regulations, and as such aims to provide the highest standard of service to all our customers. To ensure that your interests are safeguarded, we have a robust Complaints Procedure in place. The aim of this process is to resolve any issues or concerns as quickly as possible.
If you are unable to reach an informal resolution and wish to raise a complaint with us, please adhere to the following procedure to ensure your complaint is dealt with formally.
How to complain
Complaints should be made in writing or via email to:
The Complaints Team
Bluecroft Finance Ltd,
Stafford Court,
145 Washway Road,
Sale, Manchester,
M33 7PE
E-mail – enquiries@bluecroftfinance.com
Please include the following information so that we can start investigating your complaint as quickly as possible:
- Your name (as it appears on our system and any agreement you have with us), account reference numbers and details of how we can contact you
- What your complaint is about
- A description of what happened and when
- Any losses you believe you have suffered
- What you believe we could do to put things right
What you can expect from us:
Complaint Officer’s Review
All complaints must be made in writing to the Complaints Team who can be reached at enquiries@bluecroftfinance.com. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.
If you remain dissatisfied, you have the right to refer your complaint to:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk/contact-us
Please be advised the above must be done within 6 months of receipt of our final viewpoint.